SM Voice Advocacy Limited is an independent organization that provides Supported living placements and Community care and support for Older persons and adults with Learning Disabilities across Berkshire, West Berkshire and Hampshire. Our organization is registered and regulated by CQC. Our latest inspection was completed in April 2018 with a GOOD rating. Please visit CQC website for further information.
The focus of all our services is to support and promote the independence and rehabilitation of Service Users, and integration into the wider community, to enable and empower greater levels of independence, choice and community living as a result.
Privacy and Confidentiality
Service users will always be treated with respect and consideration given to the need for privacy. We are sensitive to the fact that due to the nature of the service provided.
Service User Involvement & Consultation
All service users will be involved in the decision-making process of how the service is delivered, including all daily routines within their home.
Part of the care planning process will be to ensure that all service users are registered and are supported to utilise the services and benefits of relevant health care facilities, according to their needs and wishes.
We encourage and support all service users to take control and manage their own affairs, wherever practically possible.
Social Activities, Hobbies, Leisure Interests and Religious Requirements
We will support service users to access their chosen social, leisure and recreational opportunities both internal and external to their home.
Complaints and Compliments
We recognise and support the right of all service users to complain about the service, if necessary. There are no restrictions upon issues for complaint and we guarantee that no reprisal will be taken against anyone who complains.
Move On Tenancies
We can assist people in finding suitable accommodation, serviced by landlords with a greater understanding of the type of service user that will be supported.
Planning is essential to ensure that the service is appropriate to the service users needs. The registered manager will ensure that plans are suitable, adequately implemented, checked, reviewed and changed, where necessary.
The quality of our service depends on the experience of our management and abilities of our staff as well as our registered manager.