Care Services

We provide Care services based on individual needs.

The focus of all our services is to support and promote the independence and rehabilitation of Service Users, and integration into the wider community, to enable and empower greater levels of independence, choice and community living as a result.

Privacy and Confidentiality

Service users will always be treated with respect and consideration given to the need for privacy. We are sensitive to the fact that due to the nature of the service provided.

Service User Involvement & Consultation

All service users will be involved in the decision-making process of how the service is delivered, including all daily routines within their home.

Health Care

Part of the care planning process will be to ensure that all service users are registered and are supported to utilise the services and benefits of relevant health care facilities, according to their needs and wishes.


We encourage and support all service users to take control and manage their own affairs, wherever practically possible.

Social Activities & Hobbies

We will support service users to access their chosen social, leisure and recreational opportunities both internal and external to their home.

Complaints and Compliments

We recognise and support the right of all service users to complain about the service, if necessary. There are no restrictions upon issues for complaint and we guarantee that no reprisal will be taken against anyone who complains.

Move On Tenancies

We can assist people in finding suitable accommodation, serviced by landlords with a greater understanding of the type of service user that will be supported.

Support/Care Plans

Planning is essential to ensure that the service is appropriate to the service users needs. The registered manager will ensure that plans are suitable, adequately implemented, checked, reviewed and changed, where necessary.

Quality Management

The quality of our service depends on the experience of our management and abilities of our staff as well as our registered manager.

Develop our Employee professional care skills.

We enable our employees to further develop their professional care skills, by supporting and providing appropriate training and career development as required.


What they say about us

Impressed with the quality of care recieved by staff at SM Voice Advocacy. We would give them 10 stars if we could!

Very friendly and caring staff. The quality of the service we recieved was outstanding. We will recommend SM Voice Advocacy to everyone looking for personal care.

We used SM Voice Advocacy to provide regular transport with wheelchair access. The service was and overall transport was the best we ever used.

Get in Touch by Email or Phone

× How can we help you?